Frequently Asked Questions
What material are the rings made of?
Our rings are crafted using carefully selected materials and finished to meet J JEWWEL CO’s quality standards. Please refer to the individual product page for the exact material, metal, and stone details of each ring.
How do I choose the right ring size?
We recommend measuring your finger using our ring size guide before placing your order. For the most comfortable fit, measure your finger when it is at a normal temperature and avoid measuring when your hands are unusually cold or swollen.
Are the rings adjustable?
Some of our rings are designed with an adjustable or open-band fit, while others come in specific sizes. Please check the product description for the sizing details of the ring you’re interested in.
Do you offer gift wrapping?
Yes. We offer signature gift wrapping to make your jewellery purchase extra special. You can select the available gift-wrapping option while placing your order.
What is your return policy?
We offer hassle-free returns within 7 days, subject to our return and refund policy. The jewellery must meet the applicable return conditions. Please review our complete Return & Refund Policy before initiating a return.
What is Buyback Assurance?
Buyback Assurance is our commitment to providing added confidence when you purchase selected jewellery. Eligibility, terms, valuation, and applicable conditions may vary by product. Please check the product page or contact our support team for details.
How do I care for my ring?
Keep your ring away from harsh chemicals, perfumes, lotions, and excessive moisture. Remove it before swimming, exercising, cleaning, or sleeping. Store it separately in a soft jewellery pouch or box when not in use and gently clean it with a soft, lint-free cloth.
Can I wear my ring every day?
Many of our rings can be worn regularly with proper care. However, everyday wear can expose jewellery to scratches, chemicals, moisture, and impact. For delicate designs or rings featuring stones, we recommend extra care to preserve their finish and shine.
Wear it. Love it. Trade it. Trade it when you’re ready.
Every piece comes with buyback assurance. Trade in any J Jewwel Co piece and get up to 50% of its value back — no questions, no expiry.

