J JEWWEL CO

Shipping Policy

Carefully Packed. Safely Delivered.

Every J JEWWEL CO order is carefully prepared and inspected before dispatch, ensuring your jewellery reaches you safely and beautifully presented.

Fast Processing

Orders are generally processed within 24–48 business hours.

India Delivery

Delivery timelines vary by destination, from metro cities to remote areas.

Tracking Provided

Tracking details are shared after your order has been dispatched.

Order Processing

Preparing Your Order

Orders are generally processed within 24–48 business hours. Orders placed on Sundays or public holidays will be processed on the next working day.

01 / DELIVERY

Delivery
Timelines

Once your order has been dispatched, delivery time depends on your location.

Metro Cities

2–5 Business Days

Estimated delivery to major metro cities across India.

Other Cities & Towns

3–7 Business Days

Estimated delivery to most other cities and towns across India.

Remote Areas

5–10 Business Days

Remote and extended service locations may require additional delivery time.

Please Note

Delivery timelines are estimates and may vary depending on the courier network and destination.

02 / SHIPPING

Shipping
Charges

Prepaid Orders

Free Shipping

Shipping is free on prepaid orders within India.

Cash On Delivery

As Displayed

If COD is available for your order, any applicable nominal confirmation charge will be clearly displayed before payment.

Transparent Charges

Any applicable shipping or confirmation charges will always be shown before you complete payment.

03 / TRACKING

Track Your
Order

Once your order has been dispatched, tracking information will be shared with you through the contact details provided with your order.

Order Dispatched

Your jewellery is packed and handed over to the courier.

Tracking Shared

Tracking details are sent via WhatsApp, SMS or email.

Delivery

Follow the shipment until it reaches your delivery address.

04 / DELAYS

Delivery
Delays

While we work with our courier partners to deliver orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our control.

Adverse weather conditions
Natural disasters
Public holidays
Government or regional restrictions
Courier network delays
Incorrect or incomplete delivery information

Failed
Delivery

Please ensure that your contact number and delivery address are accurate when placing your order.

If a shipment is returned to us because of a failed delivery attempt, incorrect address, or inability to receive the package, additional redispatch charges may apply.

Delivery Information

Providing accurate delivery details helps us avoid unnecessary courier delays and additional shipping costs.

06 / DELIVERY INSPECTION

Damaged Or
Incorrect Order

Please inspect your package carefully immediately after delivery.

If you receive a damaged, incorrect, or visibly tampered package, please contact us within 24 hours of delivery.

Record an uninterrupted unboxing video from the moment the sealed package is opened.
Take clear photographs of the package and product.
Contact our support team within 24 hours.

Unboxing Video Required

An uninterrupted unboxing video is required to help us investigate delivery-related claims efficiently. Claims submitted without an unboxing video may not be approved.

07 / SHIPPING