Returns & Refunds

Eligible products may be exchanged within 14 days from the date of delivery in the following situations.

Exchange requests may be declined if the product shows:

• Physical damage caused after delivery
• Intentional misuse
• Product alteration
• Missing components
• Missing packaging where reasonably required
• Damage caused by chemicals, perfumes or improper storage
• Normal wear beyond what is reasonably expected during inspection

Ring size exchanges are available only for eligible ring purchases.

• One exchange per order
• ₹250 shipping & handling charge
• Subject to stock availability

Using your registered mobile number, choose any one of the following options:

Since every J JEWWEL CO jewellery piece undergoes multiple quality inspections before dispatch, refunds are offered only in limited circumstances.

Refunds may be approved only if:

• The incorrect product was delivered and a replacement cannot be provided.
• The product is confirmed to have a manufacturing defect and a replacement is unavailable.
• J JEWWEL CO is unable to fulfil your confirmed order.

Where a refund is approved:

Orders are processed quickly to ensure fast dispatch.

• Orders cannot be cancelled once placed.
• Please review your order carefully before completing checkout.

The following items are not eligible for return or refund unless defective or incorrectly supplied:

• Earrings, for hygiene reasons
• Customized or personalised jewellery
• Gift cards
• Products purchased during clearance sales, unless defective
• Products damaged after delivery due to misuse or improper care

Buyback requests are governed exclusively by the J JEWWEL CO Buyback Assurance Policy.

The Buyback Assurance is separate from this Return & Refund Policy.

• Exchange requests are accepted only after successful verification.
• J JEWWEL CO reserves the right to request additional photographs or information where necessary.
• Returned products must pass quality inspection before exchange or refund approval.
• Products showing signs of alteration, repair, tampering or misuse may not qualify.
• Decisions regarding product inspection are made after physical examination by our Quality Assurance team.
• J JEWWEL CO reserves the right to reject fraudulent or abusive claims.