J JEWWEL CO · OFFICIAL POLICY
Buyback Assurance.
Luxury jewellery that continues to deliver value.
Our Buyback Assurance reflects our confidence in quality and our commitment to building long-term relationships with every customer.
01 / BUYBACK VALUE
Value
that comes
back.
Premium jewellery should continue to deliver value even after your purchase.
The applicable Buyback Value depends on the age of your purchase and is calculated on the amount actually paid by the customer.
Within 6 Months
of purchase
50%
of amount paid
After 6 Months
up to 12 Months
25%
of amount paid
How your value is calculated
The buyback value is calculated on the amount actually paid by the customer after any discounts, coupons, promotional offers, or credits.
02 / INITIATE A BUYBACK
Start your request with ease.
Choose whichever contact method is most convenient for you. Please use your registered mobile number and send clear photographs of the jewellery.
01
Contact our support team directly with your registered mobile number and clear photographs.
02
QR Code
Scan the QR code included with your jewellery package and follow the instructions.
No Order ID needed.
03
Send your request using your registered mobile number with clear photographs of the jewellery.
03 / APPROVAL PROCESS
Simple from request to settlement.
Every request follows a clear verification and inspection process designed to keep the experience transparent.
01
Request
Submit your registered mobile number and clear photographs of the jewellery.
02
Approval
We verify your purchase history and review the photographs.
03
Ship
Securely package your jewellery and arrange a traceable shipment to our designated return facility.
04
Inspection
Our Quality Assurance team performs a detailed inspection upon receipt.
05
Settlement
Once approved, the applicable Buyback Value is processed via direct bank transfer within 2–4 working days.
04 / INSPECTION STANDARDS
Made to be worn. Made to last.
We understand jewellery is made to be worn. Products showing normal wear from everyday use remain eligible.
Buyback may be rejected if inspection reveals any condition affecting authenticity or structural integrity.
◇
Changed or deformed shape
✦
Unauthorized polishing or re-plating
◆
Missing stones or decorative elements
↗
Third-party repairs or servicing
○
Broken components
♢
Chemical or heat damage
◇
Deep dents or severe scratches
✧
Counterfeit or modified products
05 / FREQUENTLY ASKED QUESTIONS
Questions, answered.
Everything you need to know before initiating a Buyback Assurance request.
How is my Buyback Value issued? +
The method of settlement (bank transfer or store credit) is determined by the Buyback Policy applicable to your original purchase. Eligible purchases remain governed by the policy in effect on the date the order was placed.
Who pays for shipping? +
Customers are responsible for safely packaging and arranging secure, traceable shipment of the jewellery to our designated return facilities.
What if my jewellery fails inspection? +
If a product does not satisfy our structural, authenticity or resale standards, the request will be declined and the piece safely returned to you.
Can I buy back multiple products? +
Yes. Multiple eligible items from your verified purchase history can be processed simultaneously, provided each satisfies the applicable age window criteria.
Can I cancel a buyback request? +
You can cancel your request at any point before physically shipping the product to our quality inspection facility.
OUR PROMISE
Trust doesn't end after checkout.
Our Buyback Assurance is designed to give you confidence not only when you purchase your jewellery, but throughout its entire lifecycle.