Privacy policy
J JEWWEL CO
Effective Date: 01 July 2026
Last Updated: 01 July 2026
YOUR PRIVACY MATTERS
At J JEWWEL CO, protecting your personal information is an important part of the trust you place in us.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.jjewwelco.com, place an order, contact our customer support team, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following information:
Personal Information
• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Date of Birth (if voluntarily provided)
• Payment Information (processed securely through our payment partners)
Order Information
• Products Purchased
• Order History
• Delivery Information
• Buyback Requests
• Exchange Requests
• Customer Support Communications
Device Information
When you visit our website, certain information may automatically be collected, including:
• IP Address
• Browser Type
• Device Information
• Operating System
• Website Activity
• Cookies and Similar Technologies
HOW WE USE YOUR INFORMATION
Your information helps us provide a better shopping experience.
We may use your information to:
• Process and fulfil orders
• Deliver purchased products
• Verify Buyback Assurance requests
• Process exchange requests
• Provide customer support
• Respond to enquiries
• Improve our products and services
• Prevent fraud and unauthorized transactions
• Personalize your shopping experience
• Send important order updates
• Send promotional communications (only where permitted)
• Comply with applicable legal obligations
PAYMENT INFORMATION
J JEWWEL CO does not store your complete debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment credentials.
Payments are securely processed by trusted third-party payment gateways that comply with applicable industry security standards.
BUYBACK ASSURANCE DATA
When you submit a Buyback Assurance request, we may collect:
• Registered Mobile Number
• Product Photographs
• Courier Information
• Bank Account Details (only for eligible settlements)
• Identity Verification (where reasonably required for fraud prevention)
This information is used solely to process your Buyback Assurance request.
COOKIES
Our website uses cookies and similar technologies to:
• Remember your preferences
• Improve website functionality
• Analyse website traffic
• Understand customer behaviour
• Improve marketing performance
You may disable cookies through your browser settings; however, certain website features may not function correctly.
HOW WE SHARE INFORMATION
We value your privacy.
We do not sell your personal information.
Your information may only be shared with trusted service providers where necessary to operate our business, including:
• Payment Gateway Providers
• Courier & Logistics Partners
• Customer Support Platforms
• Shopify Platform Services
• Marketing & Analytics Providers
• Government Authorities where legally required
All such service providers are expected to handle your information responsibly.
DATA SECURITY
We implement commercially reasonable administrative, technical, and organisational safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Complete your orders
• Process exchanges or Buyback Assurance requests
• Meet legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Prevent fraud
Once no longer required, information is securely deleted or anonymized where appropriate.
YOUR RIGHTS
Subject to applicable law, you may request to:
• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of eligible personal information
• Withdraw marketing consent
• Ask questions regarding our privacy practices
Certain requests may be declined where we are legally required to retain information.
MARKETING COMMUNICATIONS
If you subscribe to our newsletter or promotional communications, you may receive updates regarding:
• New Collections
• Product Launches
• Exclusive Offers
• Brand Announcements
You may unsubscribe at any time using the unsubscribe link or by contacting us.
THIRD-PARTY LINKS
Our website may contain links to third-party websites.
J JEWWEL CO is not responsible for the privacy practices or content of external websites.
We encourage you to review their respective privacy policies before sharing personal information.
CHILDREN’S PRIVACY
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
POLICY CHANGES
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
The updated version will be published on this page with a revised “Last Updated” date.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
CONTACT US
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
J JEWWEL CO
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