Shipping policy
SHIPPING & DELIVERY
J JEWWEL CO
Luxury Delivered With Care
At J JEWWEL CO, every order is carefully prepared, quality inspected, securely packaged, and shipped with trusted courier partners to ensure your jewellery reaches you safely.
We strive to provide a seamless delivery experience from the moment your order is placed until it reaches your doorstep.
ORDER PROCESSING
• Orders are generally processed within 24–48 business hours after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons, promotional events, product launches, or periods of unusually high demand, processing times may be slightly extended.
Each jewellery piece undergoes a final quality inspection before dispatch to ensure it meets J JEWWEL CO quality standards.
SHIPPING TIMELINE
Estimated delivery within India:
|
Location |
Estimated Delivery |
|
Metro Cities |
2 to 5 Business Days |
|
Other Cities & Towns |
3 to 7 Business Days |
|
Remote Locations |
5 to 10 Business Days |
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Delivery timelines are estimates and may vary depending on courier operations, weather conditions, government restrictions, natural events, or other circumstances beyond our reasonable control.
SHIPPING CHARGES
• Free Shipping on all prepaid orders across India.
• Cash on Delivery (if available) may require a nominal confirmation charge, which will be clearly displayed during checkout.
• Shipping charges, if any, will always be displayed before payment.
ORDER TRACKING
Once your order has been dispatched, tracking details will automatically be shared via:
• WhatsApp
• SMS
• Email
You can monitor your shipment at any time using the tracking link provided.
DELIVERY DELAYS
Although we work with reliable courier partners, delivery delays may occasionally occur due to:
• Severe weather
• Natural disasters
• Public holidays
• Local restrictions
• Courier operational delays
• Incorrect delivery information
• Events beyond our reasonable control
We appreciate your patience should any such situation arise.
INCORRECT ADDRESS OR FAILED DELIVERY
Customers are responsible for providing accurate delivery information.
If an order is returned because of:
• Incorrect address
• Incorrect mobile number
• Customer unavailable during delivery attempts
• Refusal to accept delivery
Additional shipping charges may apply before the order can be re-dispatched.
DAMAGED OR INCORRECT PRODUCTS
If you receive:
• A damaged product
• An incorrect product
• A missing item
Please contact us within 24 hours of delivery.
To help us process your request quickly, please provide:
• An uninterrupted unboxing video
• Clear photographs of the product
Claims submitted without an unboxing video may not be eligible for approval.
Please refer to our Refund & Exchange Policy for complete details.
INTERNATIONAL SHIPPING
International shipping may be available for selected destinations.
For international orders, please contact us before placing your order.
Email: support@jjewwelco.com
WhatsApp: +91 91764 69666
International customers are responsible for any customs duties, import taxes, or local charges unless otherwise stated.
CONTACT US
For any shipping-related assistance:
support@jjewwelco.com
+91 91764 69666
Our support team will be happy to assist you.