Refund policy
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J JEWWEL CO
A Premium Experience, Even After Your Purchase
At J JEWWEL CO, customer satisfaction is our priority. Every jewellery piece is carefully inspected before dispatch to ensure it meets our quality standards.
If you experience an issue with your order, we’re here to help.
IMPORTANT REQUIREMENT
To help us investigate and resolve your request efficiently, an uninterrupted unboxing video recorded from the moment the sealed package is opened must be shared with us within 24 hours of delivery.
Claims submitted without an unboxing video may not be eligible for approval.
This helps protect both our customers and our brand against fraudulent or transit-related claims.
14-DAY EXCHANGE POLICY
Eligible products may be exchanged within 14 days from the date of delivery in the following situations.
|
Issue |
Resolution |
|
Damaged Product |
Exchange with the same product |
|
Incorrect Product Received |
Exchange with the correct product |
|
Manufacturing Defect |
Exchange after inspection |
|
Ring Size Exchange |
One-time exchange (₹250 handling & shipping charge applies) |
Exchanges are subject to successful verification by our Quality Assurance team.
WHAT IS NOT ELIGIBLE FOR EXCHANGE?
Exchange requests may be declined if the product shows:
• Physical damage caused after delivery
• Intentional misuse
• Product alteration
• Missing components
• Missing packaging where reasonably required
• Damage caused by chemicals, perfumes or improper storage
• Normal wear beyond what is reasonably expected during inspection
RING SIZE EXCHANGE
Ring size exchanges are available only for eligible ring purchases.
Conditions:
• One exchange per order
• ₹250 shipping & handling charge
• Subject to stock availability
If the requested size is unavailable, our team will assist you with the closest available size.
HOW TO REQUEST AN EXCHANGE
Using your registered mobile number, choose any one of the following:
QR Code
Scan the QR code included with your package.
Please share:
• From Your registered mobile number
• Clear photographs of the product
• Unboxing video (where applicable)
There is no need to provide your Order ID.
Your purchase will be verified using your registered mobile number.
REFUND POLICY
Since every J JEWWEL CO jewellery piece undergoes multiple quality inspections before dispatch, refunds are offered only in limited circumstances.
Refunds may be approved only if:
• The incorrect product was delivered and a replacement cannot be provided.
• The product is confirmed to have a manufacturing defect and a replacement is unavailable.
• J JEWWEL CO is unable to fulfil your confirmed order.
Refunds are not available simply because of a change of mind, personal preference, or ordering the wrong product.
REFUND TIMELINE
Where a refund is approved:
The refund will be processed to the original payment method within 5–7 business days after approval.
Actual credit timelines may vary depending upon your bank or payment provider.
CANCELLATION POLICY
Orders are processed quickly to ensure fast dispatch.
Accordingly:
• Orders cannot be cancelled once placed.
• Please review your order carefully before completing checkout.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund unless defective or incorrectly supplied:
• Earrings (for hygiene reasons)
• Customized or personalised jewellery
• Gift cards
• Products purchased during clearance sales (unless defective)
• Products damaged after delivery due to misuse or improper care
BUYBACK REQUESTS
Buyback requests are governed exclusively by the J JEWWEL CO Buyback Assurance Policy.
The Buyback Assurance is separate from this Return & Refund Policy.
Please refer to the official Buyback Assurance Policy for complete eligibility criteria, inspection standards, timelines and settlement procedures.
IMPORTANT CONDITIONS
• Exchange requests are accepted only after successful verification.
• J JEWWEL CO reserves the right to request additional photographs or information where necessary.
• Returned products must pass quality inspection before exchange or refund approval.
• Products showing signs of alteration, repair, tampering or misuse may not qualify.
• Decisions regarding product inspection are made after physical examination by our Quality Assurance team.
• J JEWWEL CO reserves the right to reject fraudulent or abusive claims.
CONTACT US
For assistance regarding returns, refunds or exchanges:
Our customer experience team will be happy to assist you.